Citect Nexa facilities software is providing the platform for a new, wide-ranging system, designed by Entech, for the remote monitoring of lifts, water pumps, water tanks, boilers, and riser pumps in multi-occupancy buildings right across a large London Borough. The system is providing a more efficient service to residents, by providing real time information for rectification of faults, and is also reducing costs through improved use of maintenance personnel and building management services. 'The Entech/Citect monitoring system is revolutionising the way we operate and maintain council buildings in the Borough,' said a Council spokesman.

'The system takes us from a reactive to a proactive approach, where we often know about faults with lifts, pumps, boilers and the like before our residents do, and are able to rectify these faults quickly with the minimum of disruption'.

'In addition, the Citect Nexa facilities platform provides us with records of breakdown histories of equipment in our buildings, enabling us to undertake trending to anticipate and obviate longer-term problems'.

The London Council decided to invest in a new, more comprehensive building monitoring system when the original remote lift monitoring system used in many of its multi-occupancy properties became unreliable.

The previous lift monitoring solution, a DOS-based proprietary control system, had begun to swamp the council with false alarm calls about inoperative lifts.

In addition to overcoming this problem, the Council wanted to be able to reduce the incidence of complaints, by being able to identify system faults quickly.

Importantly, they also wanted to extend the parameters of the system to include other equipment on site, including water pumps, tanks, heating boilers and riser pumps.

To provide a single solution to all these remote monitoring requirements, the Council turned to Sidcup-based systems integrator, Entech.

The system provided by Entech is based on a number of remote sites fitted with hardware designed to monitor equipment on site - typically lifts, water pumps, water tanks, heating boilers and riser pumps.

It has been designed to be intuitive and guides users via a series of simple, on screen visual indicators that identify faults or alarms.

This facility is provided by a graphic front end, which is an integral part of the Citect Nexa facilities software package specified by Entech for the building monitoring system.

At the heart of the Entech system are AMACS units (Advanced Monitoring And Control System).

Designed and developed by Entech, these devices have a number of analogue inputs, digital inputs and relay outputs that are directly connected to the equipment to be monitored.

They are powered by on site AC power and have internal batteries to allow communication and monitoring in the event that the mains supply should fail.

Each AMACS unit includes an internal modem that connects to a BT telephone line, allowing communications to the central monitoring system, which is situated at the Council's head offices and manned by Council engineers, to enable reporting of alarms and user interrogation.

The value of this data to the Council is explained by the Council spokesman.

'If we have a lift breakdown in Deptford, for example, we now know about it the moment that it has occurred, and are able to make the best use of resources by diverting one of our engineers that is closest to the scene'.

'In addition to this, the Council is responsible for a number of sheltered housing schemes'.

'If boilers fail in these premises then vulnerable people can be put at risk'.

'The new system means that we are aware almost immediately when these problems occur and are able to put them right straightaway, often before the tenants know there has been a problem'.

Currently, the Council is using the Entech system to monitor 25 sites: the plan being to add 15 more sites each year, as capital become available.

Asked if the system offered potential for improved efficiencies and cost savings for other councils across the UK, the spokesman replied: 'Absolutely'.

The Council's planned expansion of the monitoring system, up to a potential maximum of 300 sites, is one of the major reasons why Entech specified Citect Nexa facilities software.

The package has the ability to monitor and control 100,000's of I/O points from a single server, with the scalability to grow the system to monitor one or more multi-site facilities.

Citect Nexa is also easy to use; its open architecture and easy-to-use configuration tools enable users to quickly develop and deploy building solutions.

Once installed, the package enables managers to lower building operating costs and improve tenant services, by providing centralised control and monitoring of facilities, and by integrating climate, lighting and other systems in single or multi-site operations.

The basic principal of operation of the London Council system is to have remote monitoring units on each of the sites; these dial in alarms to advise the user that there is a problem on that site that may need attention.

Each monitored item of equipment on site has specified alarm and monitor points - alarm points are signals that trigger a dial-out to the central system, monitor points are signals that do not trigger a dial-out but can be used to monitor the equipment status while looking 'on-line'.

Based on the alarms received by the central monitoring system, Council engineers can contact the relevant maintenance companies to attend the site.

Once logged onto the system, engineers can select a site to observe the equipment in real-time, which, in some instances, can aid fault diagnosis.